Collection: Shipping & Returns
Free Shipping
We offer FREE SHIPPING on all orders $50+ to the USA (excluding Hawaii and Alaska). Orders placed by 4:00 pm EST, Monday–Friday, will ship the same day; excluding holidays. Orders placed after 4:00 pm EST, Monday–Friday, will ship the following business day. Orders placed on Saturday or Sunday will ship on the next business day. Orders ship from fulfillment center located in Nashville, Tennessee. You will receive a tracking number once your order has shipped. Free shipping orders are shipped by Fedex Ground.
Shipping to PO Box
We DO NOT ship to PO Boxes. You must use a physical address since we use FedEx for our shipping.
Returns
There are a few important things to keep in mind when returning a product you purchased online from Primaloc Epoxy:
- You have 14 calendar days to return an item from the date you received it.
- You are responsible for return shipping.
Once we receive your item, a refund is initiated immediately. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Shipping to Canada
Shipping to Canada is by Fedex Express International. Packages usually arrive in 2-4 business days. Our website will calculate the shipping cost to Canada. To view shipping cost online, add the products to your shopping cart and then click View Cart and enter your shipping postal code. All prices are in USA currency (US Dollar). Canada customers will be responsible for duties and taxes on receiving your order. We do not add that into the shipping cost.
Shipping to All Other Countries
You will need to go and get a skybox at http://www.skybox.net. Once you have a skybox setup in the US, we can then ship to that address they give you and they will ship it to you from there.